Your privacy is important to us. At Hippo Wallet, we follow a few fundamental principles: We don’t store any of the user’s identifiable information. That being said, your contact information, such as your phone number, social media handle, or email address (depending on how you contact us), may be collected when you report a bug or other error related to Hippo Wallet. Nonetheless, we don’t share your information with third parties. If you have any questions or concerns about this policy, please reach out to us at [email protected].


You agree to the use, disclosure, and procedures outlined in this Privacy Policy by using Hippo Wallet—including downloading our application and visiting our website.

Important Information

Hippo Wallet respects your privacy and values its importance, and is wholly committed to keeping your information personal and secure. We process your data in accordance with privacy laws and this Privacy Policy to make sure your data protection rights are implemented and enforceable. We have implemented different technical and organizational solutions to comply with applicable legislation related to the processing of personal data, privacy, and data security in countries where we operate or where the applicable law applies to us. Hippo Wallet does not keep nor able to restore your backup and passwords. Only you have access to your wallet. Our services are not targeted towards children, and we won’t knowingly allow minors to use our app and services.


It is also important to note that we have partnered with Onramper and Transak for payment gateways. While they might collect personal data from the users when buying and selling assets, our server will never store any of their identifiable information and transaction.

Collected Categories Of Data And Why We Need It

As previously mentioned, our partners, Transak and Onramper hold the rights and authority to collect information from the users via buying and selling crypto functions. Both have their own Privacy Policy regarding KYC/AML for their registered users; thus, we are suggesting Hippo Wallet users read them first before using our application.However, we might collect some data such as a.) your IP address, language, country, browser type, and version, time zone setting, browser plug-in types, some location information about where you might be, operating system and version; b.) data on how you use the Website such as your URL clickstreams (the path you take through the Website), page response times, download errors, c.) how long you stay on web pages, what you do on those pages, how often, and other actions.Furthermore, we do not intend to collect public or private keys, as well as the mnemonic phrase of your wallets. You are the only person in full control of the funds you store in Hippo Wallet and how you manage your downloaded app.


In addition to the information we collect as stated above, we may also collect more data when users a.) utilize our Email Support or the Contact Us option, b.) and report a bug or other error with the Hippo Wallet app via Jira support.


We primarily use the limited information we collect to enhance the Hippo Wallet app.In some ways we may use these data to: a.) contact you when necessary; b.) respond to your comments, questions, or issues related to bugs or errors with Hippo Wallet; c.) provide you with additional information; d.) send you information and marketing materials about services and products available through Hippo Wallet, using push notifications or other means;Additionally, we may combine aggregate information from the pixel tags, web beacons, and cookies with similar data we collect from other visitors to help us improve our services.

Protection Of Us And Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to: comply with the law or court order; cooperate with law enforcement; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Hippo Wallet, our employees, our users, or others.


If you delete your Wallet or addresses from the Hippo Wallet applications, uninstall Hippo Wallet mobile applications from your device, or request that your information be deleted, we still may retain some information that you have provided to us to maintain Hippo Wallet or to comply with relevant laws.We store data as long as we need it and the retention practice depends on the type of data we collect, the regulatory burden, and how we use the personal data.The retention period is based on criteria that include legally mandated retention periods, pending or potential litigation, tax and accounting laws, intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.However, we will never share them with any third party without relevant and important reason to do so.


We employ several physical and electronic safeguards to keep your information safe, including encrypted user passwords, two-factor verification and authentication on passwords where possible, and securing all connections with industry-standard transport layer security.Even with all these precautions, we cannot fully guarantee against the access, disclosure, alteration, or deletion of data through events, including but not limited to hardware or software failure or unauthorized use.Any information that you provide to us is done so entirely at your own risk.


Online tracking is the collection of data about an individual’s Internet activity used to deliver targeted advertisements and for other purposes. Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If an online service elects to respond to a particular DNT signal, the service may refrain from collecting certain personal information about the browser’s user.Not all browsers offer a DNT option, and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including Hippo Wallet, do not take action to respond to DNT signals. For more information about DNT signals, visit


We reserve the right to update and revise this privacy policy at any time. We occasionally review this Privacy Policy to make sure it complies with applicable laws and conforms to changes in our business.Furthermore, we may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the bottom of this page so that you can tell if it has changed since your last visit, and will do our best to notify you.Please review this Privacy Policy regularly to ensure that you are aware of its terms. Any use of Hippo Wallet after an amendment to our Privacy Policy constitutes your acceptance of the revised or amended agreement.

Effective Date: January 12, 2023